The issue I emailed about was resolved…
The issue I emailed about was resolved in a quick manner. I was satisfied with the outcome and thankful for helpful people!
About SodaStream.com
Data updated- Website
- sodastream.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 67% (4/6)
Do you own SodaStream.com? Claim this profile for free and start replying to reviews.
About this business
SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Is SodaStream.com legit?
SodaStream.com (sodastream.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are truly fantastic, offering a very simple way to enjoy delicious sparkling water while reducing single-use plastic bottles. People often praise the staff and support team for being exceptionally kind, efficient, and quick to resolve any technical issues. Though some reviewers were not happy with the support experience, specifically mentioning long hold times, unhelpful interactions, or difficulties reaching a human representative. Consumers also pointed out occasional delivery delays, noting that they received zero updates or tracking information regarding their pending orders for weeks.
Auto-generated from all reviews of this business. For reference only.What people say
Needed more time to return my empty cylinders
I had to return my four empty cylinders, but needed more time to ship than the allotted time they gave me. So I called customer service and emailed as well, and they were happy to extend my return time. Great customer service.
Missed cylinder deadline
The deadline for returning my cylinders was approaching. I used the shipping label and box like I always have. A few days ago, I received a message from Soda Stream that I would be charged the surcharge for not returning them on time. A quick message to Soda Stream letting them know they had already been shipped and 2 days later, I received a refund. I've been a Soda Stream user for years. Easy subscription process and helpful when issues like this arise.
Love this product and their customer…
Love this product and their customer service!
Very helpful and understanding
Very helpful and understanding. Very pleased
The refill return is wonderful but…
The refill return is wonderful and I use it for my returns. The issue that I have is that twice I have been charged for not returning the empty cylinders. Both times, I opened a ticket and the issue was resolved promptly and a refund was issued. The customer service reps responding to my complaint were great, I just feel that if they have computer systems tracking the returns, there should not be problems in the first place. Especially when they tagged non-returns for the same shipment. But, I will give then leeway, for now.
Love the sodastream products
Love the sodastream products. Soda tastes fresher and cleaner than from the store. Also super convenient and easy to order and exchange things—and I can get them at Target if I’m in a jam. Support has been top notch too.
It is a pleasure working with them.
No matter who it is, no matter when I call, they are patient, kind, willing to explain, and understanding. I honestly don't think I've ever experienced a level of customer service that has been this consistent.
I reported an error I was receiving…
I reported an error I was receiving trying to update my subscription delivery date through the AI-Bot. When those instructions didn't resolve the issue, it was promptly escalated to an agent. I experienced a short delay before an agent was able to assist and correct the problem. The support was great.
Athena is amazing!
Athena is amazing! I’m so impressed with SodaStream’s customer support and technology which enabled her to see what’s wrong with my machine. She was professional, pleasant, and patient. Thank you for having Athena on your team and for your awesome customer support!
My representative was very helpful in…
My representative was very helpful in trying to resolve the issue. We did a video chat so she could see the problem which was a stuck bottle in the machine. Likely by improper (too strong) bottle insertion by my husband who does not use it very often and has strong hands. Anyway, Sodastream is sending a new base unit right away. Very impressed. I had registered my machine with the company when I received it.
Athena in customer service was a…
Athena in customer service was a pleasure to work with. Professional, prompt replies, and informative. This company stands behind their products.
I contacted Soda Stream regarding the…
I contacted Soda Stream regarding the return of my CO2 canisters. Tracy quickly researched the answer to my concern and let me know that my returned canisters had been safely returned to the warehouser.
Amazing customer service
SodaStream’s customer service is excellent. I recently purchased the SodaStream Art from their website but came across a much lower price on TikTok while my order was on the way. I wrote to SodaStream and provided screenshots of the lower price asking if they might consider reimbursing the difference. They absolutely did — right away and with no questions. Best of all the SodaStream Art is awesome and I’m loving the new mixer flavors I ordered along with it.
Excellent Experience with Customer Service
I had a great experience with Athena, one of SodaStream's customer service representatives. She immediately empathized with my problem of a leaking FizzNGo bottle, offered a possible solution to the problem (perhaps a torn or poorly placed O ring), and when she verified that the O ring was not the problem, based on a picture I sent her, replaced my bottle. She responded to my initial concern within 48 hours, and stuck with it until it was resolved. I really appreciate the excellent service I received.
Excellent Customer Service
I had purchased 2 cylinders that were incorrect for my unit. Tyler was able to replace them immediately with no cost to me.
I have auto ship so it wasn't until 2…
I have auto ship so it wasn't until 2 weeks later that I noticed that my refills never arrived. Asked all neihbors but also saw no evidence on Ring that it was ever delivered (UPS doesn't provide pic either). I filed a claim with UPS and was offered a re-ship or refund from SodaStream. Always 5 star customer Service!!
Excellent Customer Service
SodaStream’s customer service (Sanele Dlamini, "Sam") was fantastic. They responded quickly, clearly explained the issue with my bottle, and immediately arranged a replacement with no hassle. The new bottle arrived promptly, and the entire process was easy, friendly, and far more generous than I expected. I’ve been a loyal SodaStream customer since 2010, and this experience only reinforced why. I’ll remain a fan until the day I die, hopefully well hydrated and aggressively carbonated. Five sparkling stars!
Addressed my concern quickly
Addressed my concern quickly, asked if anyone was injured from the error and seemed to really care about the problem. They provided excellent solution to the problem and a quick resolution
The rep was very helpful
The rep was very helpful, concerned and efficient. Her expertise solved my delemna
SodaStream UK
SodaStream Australia
smooche
Noom
Thrive Market
Fashion Nova
iHerb
Walgreens