SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Is SodaStream.com legit?
SodaStream.com (sodastream.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are truly fantastic, offering a very simple way to enjoy delicious sparkling water while reducing single-use plastic bottles. People often praise the staff and support team for being exceptionally kind, efficient, and quick to resolve any technical issues.
Though some reviewers were not happy with the support experience, specifically mentioning long hold times, unhelpful interactions, or difficulties reaching a human representative. Consumers also pointed out occasional delivery delays, noting that they received zero updates or tracking information regarding their pending orders for weeks.
Auto-generated from all reviews of this business. For reference only.
I bought refill to the device
The reffile was empty, the representive suggest to send cod to change the refill , i got to the supermarket they suggested but the cod didn’t work nor the new one they send
The say that the company will deliver to my home a new refill, and after 3 days they didn’t contacted me I called and they said they will deliver next week but I have to give back the old one.
I asked to keep the old one as compensation since I have so much issues , and than the representative said that the delivery is free so this is it , the delivery is free, I ask them to take responsibility with the problems , finelly they suggest to give me syrup and plastic bottle , I refused
So , just let you know about there service
I have this device for almost 10 years no trouble, but when you have trouble that’s there way to handle
Reply from SodaStream.com2026-07-29
Thank you for sharing your experience. We're truly sorry for the frustration and inconvenience you've encountered.
We understand how disappointing it must have been to receive an empty refill, experience issues with the replacement process, and then face delays and conflicting information regarding the delivery of a new cylinder. This is not the level of service we strive to provide, especially for a loyal customer who has been using SodaStream for nearly 10 years.
We sincerely appreciate your long-standing support and regret that we have let you down during the one time you needed our assistance. We'd like the opportunity to make this right and review your experience in more detail. Please reach out to us via private message with your contact information or case details so our team can investigate and work towards a satisfactory resolution.
Thank you for bringing this to our attention. We value your feedback and hope to restore your confidence in SodaStream.
Kind regards,
Love what we get from the machine, but we had a defective machine after about 2 months.. Called to get warranty support..
Honestly, it was the fastest that I've ever had someone in customer service FOR ANY COMPANY in the past 6 years handle a situation. Not just the short wait to get in touch with someone, but the video support, followed by the replacement being set up. I checked back in my phone history, and the entire call, including the automated system, the video call, and having the rep try to help fix the machine, and then determine that it needed to be replaced AND THEN SET UP THE REPLACEMENT was under 20 minutes.. That is just unheard of anymore.. In a world where "Customer Disservice" is the norm, the rep was outstanding, kind, understanding and helpful. If more companies treated their customers this way, we'd be a happier world.
Thank you!
SCAM company!!!This company is crap! I returned 5 orders of bottles and they"lost" the info and after 2 months and 41 emails of promises that never happened and emails claiming to be fixing they told me to reach out to Amazon. Amazon said that sodastream was at fault. These people are lazy and still lie to you for months. In my opinion they don't deserve any of our business.
Reply from SodaStream.com2026-07-28
Hi,
We're very sorry to hear about your experience and understand your frustration. Having to follow up repeatedly after returning multiple bottle orders, only to receive inconsistent updates and feel that your concerns were not being resolved, is certainly not the experience we want for our customers.
We recognize how disappointing it must have been to spend months seeking a resolution, especially after being directed between different parties without a clear outcome. We take concerns regarding return processing and customer communications very seriously, and we apologize for the inconvenience and lack of confidence this situation has caused.
We would appreciate the opportunity to review your case further and investigate what occurred with the returned items and previous correspondence. Please contact our customer care team directly and provide your order details so we can look into this matter and work toward an appropriate resolution.
Thank you for bringing this to our attention.
They canceled my order but when I reached out they offered two free flavors. That was definitely nice. Shipping is very expensive, but I like being able to send back the empty canisters.
I had a problem with my machine. I purchased another machine. I thought the machine was the problem but it was the C02 cartridges. The machine was fine. I called customer service and told them the situation. They quickly refunded me for the new machine i had bought and was reimbursed for the faulty C02 canisters. I was truly happy with how they handled the whole ordeal.
Will never purchase from SodaStream again. I stopped purchasing from them back in June of 2025 because they continually claimed that I never returned my CO2 cylinders. Each time I contacted customer service and provided the tracking # but after the 6th time I decided to discontinue purchasing from them.
13 months later, after my last purchase and 13 months after confirming return of my final cylinders, they charged my account unexpectedly and without warning for 2 unreturned cylinders. After calling they refused to accept accountability for it and claimed that their warehouse is backlogged. Therefore has no record of me returning the cylinders 13 months prior. Buyer beware.
Reply from SodaStream.com2026-07-28
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration and inconvenience you have encountered regarding your CO2 cylinder returns and the recent charge to your account.
We understand how concerning it must be to have provided tracking information multiple times, only to continue experiencing issues with return records. We also recognize your disappointment at being charged more than a year after your last purchase, especially after you believed the matter had been fully resolved.
This is not the level of service we strive to provide. We take feedback like yours seriously and would appreciate the opportunity to review your case in detail, including the tracking information and the charge in question. Please contact our customer care team directly with your account details so that we can investigate further and work toward a resolution.
We sincerely apologize for the experience you've described and appreciate you bringing these concerns to our attention.
I love the product, yes. I have a recurrent exchange and my liquid intake has increased, great for health
What’s really great is the customer service, I’ve called several times. I wish this could be a model for all CS companies. Each time they were Polite, helpful, responsive, patient, clear. I could go on. Thank you for offering such a great product matched by their CS team.
I purchased my machine we from Amazon and had trouble getting it registered on SodaStream site. I send an email , Lucas contacted me and confirmed registration plus 2 Years! I hope I never have to use that warranty, but just in case.....thank you, Lucas. I wouldn't want to be without my bubbly water for even a day! Love the ART!
After I wrote to SodaStream about a charge for unreturned catridges, they searched the database, found the cartridges and issued me a refund. Very good customer service!
I have been purchasing soda stream pop from different stores and this is the first time ordering from the soda stream store on my computer it was so easy. I can’t wait until I receive it my first order was from HSN 2011
Ordered several times without any issues at all. And after about 2 years I did receive a package of soda syrup that had been crushed during shipping. They replaced with me simply contacting them and supplying a picture. Will keep on ordering.
Our Gaia machine, only 3 months old, started acting up. My representative sent me a replacement CO2 cylinder right away to make sure that wasn't the culprit. When that wasn't the problem she quickly did determine the issue and got a replacement machine ordered right away.
I really do love that you work with the same agent from start to finish via an email thread, meaning you don't have to keep calling in and get a different agent and explain yourself over and over again, or have someone tell you something different.
We have only been 'streaming' for 3 months but this company has earned our business for life.
The customer service from SodaStream was outstanding!
The customer service from SodaStream was outstanding. I sent back two cylinders and was waiting for my replacements when I received an email that they had not received them and charged my account. I immediately emailed them. They reached out to ask if I had the tracking number, which I did since the return label was from them and on my account. Within days they refunded the charge and apologized - no hesitation on their part! I love my SodaStream and use it daily. I have actually increased my hydration and have learned how to make some of the best limonada ever (fresh lime juice, agave syrup, SodaStream water, and ice!).
It was nice to get a person initially vs AI. I didn’t get stuck in an automated system, had my questions answered and additional information sent to me.
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