Gabriela was very helpful
Gabriela was very helpful. She immediately addressed my concern and processed a refund of the charges. She was polite and very upbeat and enthusiastic in her customer service.
About SodaStream.com
Data updated- Website
- sodastream.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 67% (4/6)
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About this business
SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Is SodaStream.com legit?
SodaStream.com (sodastream.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are truly fantastic, offering a very simple way to enjoy delicious sparkling water while reducing single-use plastic bottles. People often praise the staff and support team for being exceptionally kind, efficient, and quick to resolve any technical issues. Though some reviewers were not happy with the support experience, specifically mentioning long hold times, unhelpful interactions, or difficulties reaching a human representative. Consumers also pointed out occasional delivery delays, noting that they received zero updates or tracking information regarding their pending orders for weeks.
Auto-generated from all reviews of this business. For reference only.What people say
Sometimes it takes a little while for…
Sometimes it takes a little while for them to answer the phone, which I assume is because the customer service team is very busy. However, once they do pick up, their demeanor is very calm, and they listen to my concerns attentively, which is incredibly helpful. They always resolve the issue.
Great Experience
Great Experience. I order the wrong replacement CO2 tubes and they sent me the right ones without charging me anything. This company really keeps their customers happy, main reason they remain loyal. Thanks much Soda Stream.
I have been using Soda Stream for years.
I have been using Soda Stream Products for quite a few years now. I wore out my first one (I insist on taking it when I travel) and got my new one earlier this year. I am delighted with it and the several improvements they have made on what was already a great product. Their customer service team was responsive and very helpful while I was shopping for my newer model. Highly recommend.
4 months of Soda Stream
We bought a Soda Stream system about 4 months ago and have had a very positive experience. Orders are easy to make and shipments are received within a few days. Prior to getting Soda Stream, we were using 2 liter bottles of soda and seltzer as our main beverage. Now I take my plastic recycling out every 3-4 weeks instead of weekly!
Fast and easy problem solving
I was having problems resetting my password to stall an automatic delivery. The chatbot got me to a real person much faster than I've experienced at other sites. The agent quickly helped me reset the password while delaying the automatic. It was surprisingly easy
Their product is good
Their product is good, and cheaper than buying cans anywhere just about. The ordering process online is quick and shipped/received quickly from our location. The canisters are well protected and I've measured their consistency to be pretty accurate. In any case, I feel this system is convenient and economical, as well as environmentally friendly. Any issues have been quickly resolved by staff as well.
Simplify your life
Soda Stream is the easiest and best way to keep my CO2 coming. No stores to visit. No red tape. I decide which subscription works best for me and the bottles just show up! Returning is so simple. They provide the box and return label. All i do is tape the box and drop it at the Post Office for FREE. Last month I mailed the empties and because of the Post Office, the bottles didn't meet the agreed upon due date. All I had to do was reach out to Soda Stream in an email and they agreed to credit my account the NEXT DAY. Really appreciate the ease and kindness. Great company. I'd buy stock!
Best customer service experience
I was BLOWN AWAY by the help I received from Gift! The quick responses, he called on the scheduled time and was super proactive. I definitely would say this has been the BEST customer service experience I’ve ever had and we still have not found the issue but we are testing the possibilities. Very unexpected in a good way.
Soda Stream Customer Service is…
Soda Stream Customer Service is excellent! When returned cylinders go missing or I have questions about ordering, I can count on a friendly voice answering the questions for me.
A Great Company—The Sodastream company was so kind and…
The Sodastream company was so kind and helpful to me! I have been using a Sodastream ART machine for over 6 months. I love it! However, the gasket that seals the bottle in disappeared. I emailed them about getting a new black gasket for sealing the top. They said they would send me one. And they thanked me for reducing the amount of single use plastic bottles by using Sodastream. How cool is that!??
Excellent customer service
Excellent customer service - helpful and accommodating! Prompt responses. Thank you
UPS lost my order..
UPS lost my order... or actually sent my order to the wrong place and i filed a complaint through UPS and as of yet i have not heard anything back from them. Today i got an email from sodastream that they had been made aware of the mistake and they have already shipped my order a second time without me even asking them. they have gone above and beyond anything i would have hoped for. I thought i had just lost the money i spent but they are taking my loss as their own. There are not may companies that would ever do that
Soda stream on-line service
I’ve been using Sodastream on and off for a few years, and recently learned that the exchange program at my local Walmart was discontinued. I called Sodastream to try and understand their delivery and replacement system. The young man who explained it to me, Gift, was clear, concise and answered all my questions. I signed up for the exchange program (I had three older CO2 cartridges). He told me it would take between three and five business days to receive the new cartridges. Two days later I had the three cartridges I ordered, which included a paid return label. The price was less than what I used to pay at Walmart. Took it to the post office and it couldn’t have been easier. If it continues to be this easy, I’ll be a long-term customer. Very satisfied.
Had to return full canisters
Had to return full canisters, had a duplicate shipment. Customer service responded quickly and was helpful with instructions on how to return them.
Service above and beyond
After many years, our SodaStream finally spouted its last bubbles this week. Unfortunately it was a model using screw on canisters and I had recently received a subscription shipment. McKenzie was a great help in making sure we had a new machine and that I was able to substitute the unused canisters with the clip in style we now need. She was so patient and thoroughly explained the process required to return both the used and full canisters and offered to help us set up the new subscription when we are ready. McKenzie was delightful to speak with and her prompt service ensured we received the new machine before we ran out of “fizz.”
The lady i talked with was awesome
The lady i talked with was awesome. She knew her job very well. They get an A+++ from me
I love using the Soda stream co2…
I love using the Soda stream co2 cylinders and have been for multiple years now. It is so much simpler than purchasing seltzer cans at a store. Their flavors are wonderful and we enjoy using them. The customer service is very efficient and quick to solve any problems you may encounter. Their price for a subscription order is very reasonable and I am completely satisfied with this company.
The Sodastream associates go above and beyond!
The Sodastream associate that assisted me was super helpful and very professional. I was a bit frustrated over the malfunction of my machine, I was reassured that all will be well. The associate was able to identify my issue and resolve my case in a timely manner. I give Sodastream customer support team an A+ on high level of support. Kudos!
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