This company practices 'Planned Obsolescence" with it's bikes
This company practices 'planned obsolescence', I believe. They wire their batteries in such a way that they never last long. Mine failed me on the other side of town in the dead of night, and that bike is a tank to ride w/no power. I got another battery from them. Same thing. Had to find someone to rewire the batteries. Everything fine, for a while. Now, both batteries don't work again, but it's either a problem with them, or my connector-plug in is fried. Don't know what to do now... Had to buy hydraulic brakes because the mechanical brakes that came with it will lose stopping power completely in a month, over and over. Also had a problem with the motor, right as the warranty was almost up. They tried to distract and put me off of getting them to send a new one (sent a wrong kind and stonewalled my e-mails) I think in an effort to get them past the warranty, but I and a family member, kept riding them about it, got it, barely in time. The seat that came with the bike, is cracked and wrinkled, terribly, but I've only had the bike almost 2 years and keep it indoors. Hand grips already worn away and replaced. This bike seems cheap at first, but it's an endless money-pit that takes a very little bit of time before it's falling apart. I think of mine as a 'bionic' bike, because like the man of the same name, in the old tv show, so many pieces have been replaced w/upgrades. By necessity. But like I said, I don't know what the problem is this time, and I can't get ahold of them, I think they just jumped ship! Bike stores in my town don't have a clue how to fix it if it's electrical problems, which of course, it always is. I'm trapped in a corner with this...