Expedia/Green Motion Car Rental– Fort Lauderdale, FL Worst Car Rental Experience Ever – Paid in Full but Left Stranded! ⭐☆☆☆☆ (1 Star)
This was by far the worst car rental experience my family has ever had. We reserved and paid in full for our rental car through Expedia using our American Express credit card for a family trip to Fort Lauderdale. When we arrived at Green Motion Car Rental, we presented our driver's license and the same American Express card that had been used to pay for the reservation. To our surprise, the representative told us that Green Motion does not accept American Express and demanded another credit card. I explained that I only travel with one credit card and my bank debit card. My husband offered to use his credit card, but they refused because the card had to be in the driver's name. My husband is unable to drive due to recent eye surgery, so I was the only driver. We even offered to pay cash, and they refused that as well. What made the situation even worse was that Green Motion had already accepted our payment through Expedia, yet they refused to honor the reservation because of their own payment policy. If American Express is not accepted at pickup, why was our reservation allowed to be booked and paid for using that card in the first place? At a minimum, Green Motion or Expedia should have notified us before we arrived so we could have made other arrangements. To make matters worse, another customer ahead of us experienced the exact same issue, proving this is not an isolated incident. The staff were rude, dismissive, and showed no empathy for the inconvenience they caused. Instead of trying to help us find a solution, they told us they were closing early and essentially forced us to leave without a vehicle, leaving my family stranded at the start of our vacation. I hold both Green Motion and Expedia responsible. Expedia should not allow customers to reserve and prepay with a payment method that the rental location refuses to accept. Green Motion should clearly disclose its payment requirements before customers arrive—not after taking their money. This experience caused unnecessary stress, wasted valuable vacation time, and left a terrible first impression of our trip. My family was left scrambling to find alternate transportation after believing everything had already been paid for and confirmed. I would never rent from Green Motion again and will think twice before booking another rental through Expedia. If you value your vacation, your time, and your money, I strongly recommend choosing another rental company.