Extremely disappointing customer…
Extremely disappointing customer service. I contacted EA because I was unable to log back into an account I have had since the Origin days, but their support team was unable to help me regain access. As a result, I have lost access to more than 30 games connected to my account. There is no clear email address available to contact a real person, and the “representatives” seem like bots following a script rather than actually reviewing the issue. I answered their questions and provided the requested information, yet they continued asking questions that had already been answered. The entire process was repetitive, frustrating, and unprofessional. Instead of carefully reviewing my case and helping a longtime customer recover an account with over 30 purchased games, I received generic responses and no meaningful solution. EA needs to provide a direct way to contact a knowledgeable human representative and improve its account recovery process. Customers should not lose access to years of purchases simply because support refuses or is unable to properly investigate the issue.