SCAM. Predatory billing. They charged us again after we cancelled, with zero usage on the account.
Freaking terrible service. We used SaasAnt for one project because it was presented to us as a one time purchase. We never even used 10% of the credits we paid for. Then a second month got charged to our card with no warning, no notification, no reminder email. Nothing. Here is the part that should worry anyone considering this software. We had already cancelled. Not a single credit was consumed on the new cycle. We had not logged into the account in over three weeks. We contacted them within 5 minutes of seeing the charge. Their answer was to hide behind a non-refundable policy and a renewal notice we never received. They can see the usage logs. They can see the login history. They can see the cancellation. They chose to keep the money anyway. That is not a policy, that is a trap, and it is scam behavior in everything but name. Twenty five dollars taken from a customer who used nothing, over Stripe, after cancelling. Whatever they think they gained from that, they have lost far more. BE CAREFUL if you are doing business with these people. Watch your card statements, screenshot everything, and assume that anything described as a one time purchase will quietly turn into a recurring charge. There are other QuickBooks import tools that do not need to squeeze customers like this.