A+ customer service, bad shipping
A couple months ago I made my first purchase from Punk Youth after seeing it advertised in my social media feeds. I hesitated to buy because I’ve had bad experiences in the past with advertisements on social media, and I’d really prefer to support a small business with artisan made jewelry. However, there was a pair of earrings I’d had my eye on for nearly 6 months on clearance, and I couldn’t find a comparable pair elsewhere with a similar price point, so I made the purchase. For whatever reason, my Shop app didn’t import the tracking from my email, and I only found out it was delivered a few days after the fact. When I tried to get the package, I couldn’t find it, and reached out to Punk Youth for delivery photos. They promptly provided me with them, and I was able to determine the package was delivered in an insecure location and likely stolen. Frustrated, I reached back out that the delivery was lousy, and Punk Youth offered to replace the order at no charge. That one arrived without issue, and I LOVE my earrings. I recently placed another order, and nearly the exact events occurred again, except that I was checking the tracking. Again, Punk Youth graciously offered to replace the order. Final verdict for me is that while Punk Youth is in all likelihood just a drop shipping fashion jewelry company, they ARE reputable and provide fantastic customer service. I wish they would use a different shipping partner so tracking and delivery problems were less likely to arise, but I also assume they are locked into a long term contract preventing them from making any immediate changes. Overall a good place to buy fun alternative styles at reasonable prices, and so far everything is holding up.