Three times I scheduled appointments…
Three times I scheduled appointments and waited for four separate times and no service person came. On the first occasion when I phoned to inquire what happened they said the appointment had been canceled, but no one had contacted me or attempted to contact me to advise BY. On the second occasion, I was contacted during the four hour window by a representative who said that the office is scheduled the wrong person and that he was an electrician and was unable to deal with the situation I requested, which is arranging an application so Gas could be brought from the street so I could install a gas water heater and possibly a furnace. On the third occasion, I was once again contacted by a service representative that says that he was not qualified to do what was requested that is ascertain getting gas from the street to put a meteor in so that they could install gas water heater. On all three of the occasions, I spent lengthy time on the phone and made it crystal clear would need to be done and I was assured by both representatives and also by the escalation department that everything would be sorted out and that on the last occasion, they would do what they were originally asked to do. While I was on hold, I received a phone call from a representative who indicated in a telephone message that they did not do the work that I had requested. I was trying to assist an 82 year-old owner get gas service to her house and I was unable to do so and was never advised that they did not offer that service. I would not recommend this company to anyone taking into account the exceptionally bad experience I had by people that do not know what they are talking about when I call to try to sort the matter out