FRAUD. SCAMMERS. STAY AWAY.
I purchased transatlantic flights through Wiztravel/Wizfair months in advance, paid in full, received confirmation. The Friday before my Sunday departure — deliberately timed so I would have no alternatives — I received a call from a rude agent claiming my Air Europa flights were cancelled and I needed a refund. I called Air Europa directly while keeping the agent on hold. Air Europa confirmed: my flights were PERFECTLY FINE. On time. No issues whatsoever. When I confronted the Wiztravel agent with this, he changed his story and started fabricating new excuses. I called Air Europa again — they confirmed that a Wiztravel agent had registered a cancellation on my booking weeks earlier WITHOUT MY KNOWLEDGE OR CONSENT. They had cancelled my confirmed tickets themselves, behind my back, to resell them at higher prices. This is their business model: sell tickets they haven't actually purchased, collect your money, then cancel at the last minute when you have no options, hoping you'll just accept a refund. Pure speculation and arbitrage with people's travel plans. What followed was 6+ hours across two nights of being kept on hold by rude, dismissive, and at times aggressive operators. I was not sent my replacement Swiss Air tickets until 3am on Saturday — less than 36 hours before departure — after yelling, threats of legal action, and extraordinary stress. The replacement flights then suffered their own problems, stranding me 24 hours in Zurich. I am a licensed attorney. I have documented everything. I have filed complaints with consumer protection authorities. This company operates from India while pretending to be based in New Jersey. Their positive reviews are fake — written by their own employees as confirmed by multiple independent sources. Do not book with these people under any name — Wiztravel, Wizfair, WizFair LLC, WizFair Travels, WizFair Vacation. They are the same operation. You will regret it. Report them to the FTC at reportfraud.ftc.gov.