Amazing customer service
After purchasing the hoop, I had no issues and was thoroughly enjoying it. After a month, I received an email receipt & withdrawal of $39.99 to my credit card for the Infinity Hoop Community which i didnt realize it was a monthly subscription so I reached out to customer service, asking for a refund and cancellation of the subscription and Richard took care of the issue quickly and seamlessly. I was very happy with the customer service! Take note not to click on the free 30 day trial, if you dont want to join the group.