Terrible onboarding experience, terrible service
Terrible onboarding experience, terrible service. This is just another service of many that small business owners get tricked into buying as an "all-in-one" solution for fundamental needs of a business owner. What a shame. They are not able to provide any "unlimited" tax guidance or CPA support and are completely unreachable on the weekends. Half their team is based in Philippines and are disconnected from their operations; in fact, all of their operations seem disconnected and don't talk to each other--I literally don't trust the payroll or results they delivered. Documents requested for additional info do not make sense, as they already should integrate with bank access granted to Collective via Plaid. The platform does not stand up to the experience it markets. Onboarding took 3 months to download data when it would take a regular bookkeeper probably less than 1 day to integrate. Get your act together, Collective. I won't be recommending this service to anyone, especially new small business owners. They deserve better and signing up with Collective has created more of a burden than actual service. Look elsewhere.