Great customer support.
Fed Ex messed up and didn't own up to their own policies. I contacted Anker support and they quickly responded to both of my emails. Shipped me the S2000 again at their cost. This one actually got to me unlike the first. Of course the box was damaged but Anker packed it so well that it was fine. Followed up with me personally to ensure delivery went well. Very nice and attentive support from Zayn. Also, really like the product. I'm keeping it plugged in as a UPS for my fridge. No more concerns with power outages while I'm away. Taking advantage of TOU electric rate plans. Great customizable features in the app including ability to select charging rates in 100W increments up to 1200W.