Signed up for the free trial to test a feature
Signed up for the free trial to test a feature they have advertised. It was to do with applying ai to video editing and changing backgrounds. Not only did that functionality did not exist as part of the package that was recommended for the free trial, but also when I cancelled the subscription somehow I needed to cancel something else to actually not get charged. So now I am locked into a 1 year contract with them, unless I pay extra to cancel early for something I am not using. that's £21.99 pm. Not happy at all, scummy service by such a large brand.