Samsung's Trade-in Program
I have taken advantage of Samsung's trade-in "deals" about 4 times and each time, been "taken" by Samsung. For each trade-in, Samsung has DISALLOWED my trade in for some technicality that was not communicated well in advance. My last phone upgrade was disallowed and repeated calls to Samsung resulted in 2 different agents promising a refund. Trade-in was several months ago and I'm still waiting for a refund of what they charged me for the phone. Just saying Samsung is running a bait and switch scam on their trade-ins. Hope their reputation suffers. Buyer beware. UPDATE: Received a message from Samsung: Greetings from Samsung! We hope this email finds you in good health, this is in reference to your order: SA138656203, we sincerely apologize for all the inconvenience which may have caused you. We really appreciate your time and patience regarding this. Furthermore, as per the update received from the team you did not disable your personal security locks, the Factory Reset Protection or Activation Lock. When the box was opened at the trade-in facility. Because your Trade-in device, did not satisfy all requirements of our Trade-in Program Terms and Conditions. As a result, the trade-in charges will remain applicable, and we are unable to issue a refund. Basically, Samsung has stolen my trade-in phone. Further update: We hope this email finds you in good health, this is in reference to your order: SA138656203. We understand your frustration and regret the inconvenience caused. After reviewing your case, we must inform you that the charges applied are valid, as the device was found to be locked during the evaluation process. This condition disqualifies the device from the trade-in program. Please be assured that if there had been an option for RTC (Return to Customer) or to provide a one-time exception (OTE), we would have assisted you with it. Since an OTE was already provided earlier, we are unable to extend further assistance at this time. Basically, Samsung has stolen my phone.