Very disappointed with my experience
Very disappointed with my experience. I ordered a cue that turned out to be the wrong one for me and requested to exchange it for a 9.5 mm cue. I made it clear that I was happy to pay any exchange fee or price difference. The cue had only been used once and was still in excellent condition, but because the tip had been chalked, my exchange was refused. Instead of allowing an exchange, I was told to purchase another cue and offered a small discount, which was not a satisfactory solution. I understand businesses have return policies, but I expected more flexibility, especially since I was willing to cover any additional costs. Based on this experience, I will never buy from this site again and would not recommend it to others.