Extremely poor account management support
If you don't have any questions, or want to understand more about your plan, HI is a great option. Do they administer things correctly? I think so? Can I actually get decent information from our representative? NO. Their customer service once you are a customer is extremely disappointing. We have an account manager, however, our account manager gives us incorrect information, and/or such a minimal amount of information that it's not worth the time or money to pay for this level of support/advising. I have requested to be moved to another manager, and through their support chat I have been told twice now that I would hear back from the leadership team within 4 hours. It's now days later and I'm still waiting for a response. I really hope that they can figure out how to improve their customer service and ability to support with finding solutions in the future.