Misdelivery quickly resolved by wonderful service
Initially, my order was delivered to the wrong address. I was provided pictures of delivery proof by the customer service line and saw immediately it wasn't delivered to my apartment, but a building nearby. I walked over - they were no help - either they sent it back or threw it out, but it wasn't there. Infuriating, since to see it wasn't for a tenant in their building, they would have seen it was a building a few doors down and could have been redelivered by carrier or neighborly gesture. Anyway, Sarah in customer service not only quickly confirmed my actual address and set the order for reshipment but then followed up once she saw it was delivered to confirm I had received. Wonderful customer service!