The bracelets I ordered were great and…
The bracelets I ordered were great and just as expected. The customer service was awesome!
About Cocojewelry
Data updated- Website
- cocojewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 80% (8/10)
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About this business
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Written by the business, not verified by us.Is Cocojewelry legit?
Cocojewelry (cocojewelry.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry, beautiful packaging, and high-quality materials that make meaningful gifts feel truly special. People also appreciate the exceptional support team, noting how quickly staff members resolve sizing mistakes and answer questions. Many consumers note that orders arrive promptly, allowing them to easily celebrate important family milestones. However, some people mentioned facing frustrating shipping delays, lost packages, or order errors that disrupted their plans. A few other consumers also felt that certain items suffered from poor quality, sharp edges, or failed to match expectations. Others noted that resolving these issues occasionally required extra effort and communication.
Auto-generated from all reviews of this business. For reference only.What people say
Failure to deliver
The company found some previous address on file and tried to deliver my order there . I have corrected and confirmed the correct address at least 5 times but all I get are AI generated responses. From both COCO Jewelry and the GOFO delivery partner. I’m out $67 because they can’t seem to fix the problem.
The ring I ordered arrived promptly and…
The ring I ordered arrived promptly and was beautiful! Their customer service was outstanding! Definitely a company I will buy from again in the future!
Lovely Jewelry & Amazing Customer Service
The link I used ended in ordering the wrong ring but they were helpful and responsive from my first email requesting an exchange. The ring is super cute and I love their customer service!
Wonderful customer service
The customer service is very friendly, supportive, and helpful. Answered very quickly and I ordered a ring that is a beautiful but needed a size up and they were willing to assist me to get a bigger size. I got a mom and son ring ❤️
Ring for my daughter was perfect!
The ring I bought my daughter was very special. The piece was high quality and beautifully packaged. Shipping was fast and it was super easy to connect with a real person when we needed a different size. I’ll buy more gifts from here!
The ring is absolutely beautiful
The ring is absolutely beautiful, unfortunately I was wrong on the sizing and emailed support to ask about an exchange. Sarah got back to me quickly, within a day and confirmed she’d get a larger size out to me right away. She was wonderful to work with and I give Cocojewelry 5 stars for the quality of the ring and their great customer service.
Great great great product
Great great great product, it is truly beautiful. I got three for my sisters and we can not be happier I made a mistake with my delivery address and the customer service was super nice and efficient. True hospitality!!!
Jewelry is beautiful
I would definitely buy from Cocojewelry again. Not only is the jewelry stunning but it was super easy to order and fast delivery. Highly recommend
Great Experience with Coco Jewelry!
I saw Coco Jewelry on Facebook and they had a beautiful ring that I knew would look great on my wife. Checkout and shipping was quick and easy. When we got the ring it was just as lovely as the pictures on the Coco shop. However, I got one size too big so it didn't fit her ring finger. I emailed Coco and received a prompt response and they helped me quickly and painlessly - they sent out a new ring the next day. Customer service was excellent. I'd absolutely buy from them again and recommend their store to others.
I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong size of ring for my wife. But Sarah responded and ordered a replacement as priority. Thank you so much Sarah!
I messed up!!
I messed up and tried to surprise my wife and ordered the wrong ring size on a personalized order. Even though they said you couldn't return or refund a personalized order, they still reached out and made it right. That is the reason I will continue to use them in the future. They went above and beyond what they had to do. Plus the order met and exceeded all expectations! Thank you so much Coco Jewelry!! Forever a loyal customer! Jody Lovell
Excellent customer service!
Beautiful!!!!
My ring arrived quickly and was stunning! It was exactly as seen online!!!! My husband accidentally ordered the wrong size and they were VERY quick to respond with a solution!!! We HIGHLY recommend this company and will definitely buy from them again!
I was so pleased with the customer…
I was so pleased with the customer service because they sent a better fitting ring when the one I ordered for my daughter didn't fit.
I placed an order for the... This to Shall Pass..... bracelet
I placed an order for the.... This to shall pass' bracelet, and when it arrived, it was the wrong color than the one I wanted. I sent a message about this. They immediately messaged back that I should keep the one originally sent and that the correct color would also be sent. When I ordered the bracelet, it was during my wedding planning, and my mom was driving me crazy. ... my good friend was there to listen and support..... I gifted her the first bracelet. Thank you, Coco Jewlery!💕
Great service, Great jewelry
Coco Jewelry is amazing. I needed assistance with my order. The Customer Service Manager was friendly and extremely helpful. I love the rings I purchased. They exceeded my expectations. The quality is spot on and the jewelry is affordable. Will buy from again, and again, and again!!!
Highly satisfied
The pieces (a bracelet and a ring) I received are very pretty and just what I was looking for. Great for everyday wear. A small issue I had was dealt with promptly and efficient by customer service. Will definitely order from cocojewelry in the future.
The ring was so pretty
The ring was so pretty and not too big which I love.. and love the adjustable part of it so I can give it to my daughter when she gets older! Thank you!
Coco Shopping Experience
Have made a recent purchase with Coco jewelry, would like to share that my experience was delightful. I made a mistake with my order and the Company was gracious and understanding. The items I ordered are intended as gifts, and I am anxious to share them. Thank you, Coco Jewelry, for the perfect touch!
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