Great service
Great service. The silver coating on my ring faded. They sent me a new one without hesitation.
About Cocojewelry
Data updated- Website
- cocojewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 80% (8/10)
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About this business
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Written by the business, not verified by us.Is Cocojewelry legit?
Cocojewelry (cocojewelry.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry, beautiful packaging, and high-quality materials that make meaningful gifts feel truly special. People also appreciate the exceptional support team, noting how quickly staff members resolve sizing mistakes and answer questions. Many consumers note that orders arrive promptly, allowing them to easily celebrate important family milestones. However, some people mentioned facing frustrating shipping delays, lost packages, or order errors that disrupted their plans. A few other consumers also felt that certain items suffered from poor quality, sharp edges, or failed to match expectations. Others noted that resolving these issues occasionally required extra effort and communication.
Auto-generated from all reviews of this business. For reference only.What people say
I love the ring!!
I love the ring! The color is beautiful and it sparkles in the sun. The message engraved on the band is a great reminder that I am stronger than I sometimes think I am. The ring is great but the customer support is what put this purchase over the top. I emailed about the sizing and asked to exchange the ring and someone responded to me right away. That is rare! I am very happy with my purchase (I ordered a few other items as gifts and my friends were thrilled with the quality) and with the prompt and helpful customer service. Five stars!
The size I ordered was too small
The size I ordered was too small, customer service was great in resolving the issue
Something pretty that makes you smile
Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.
Beautiful bracelet, great customer service
Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I receive so many compliments on it... it is definitely a welcome addition to my jewelry box.
The website says 4-8 days delivery
The website says 4-8 days delivery. Mine took 16. They say they have offices in the US, but their phone and shipping is from Singapore. They initially sent my order to Australia despite having the correct address in the US. Stick with something local.
Reply from Cocojewelry2026-07-18
Hi Sue, Thank you for your feedback. We sincerely apologize for the shipping timeline and the inconvenience this has caused. We would like to let you know that the solution we agreed on via email has already been processed. We truly appreciate you giving us the chance to make this right. If there is anything else we can help you with please do not hesitate to let us know. Warmly, COCO Jewelry Team
I received the wrong order
Edit to add: I’m updating my review from 1 to 4 stars. Sarah reached out after my initial review and said that I would be receiving a full refund and a new bracelet. I have not received the refund.. honestly don’t really care about that part, just wanted my order done correctly. I am keeping this at 4 stars and not 5 simply because this was a hassle to get what I paid for. I appreciate the company’s willingness to send me my order and offer the refund. ——————————————————————— I received the wrong order! The bracelet I ordered (and paid for) had 3 different birthstones in it,.. the one I received had only 2. I have been in contact with “Sarah” for over a month now (since May 16th) and she has assured me that a replacement is being made and now on the way. However, it’s been about 2 weeks since this promise (June 14) was made and I have received no shipping information (as she said I would) and now radio silence when I reach out to customer service. I emailed again on June 21, June 23, and now again today June 24 all with no responses. So disappointing. This was a Mother’s Day gift and it’s now the end of June.
I ordered the wrong ring size for my…
I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from silver to gold, which they also accommodated this change for me. Extremely satisified and great to work with!
Great service
I ordered the wrong size for my ring. And they have made the return process very simple. Great product and great customer service goes a long way these days.
Excellent service
Order was dispatched quickly, sizing was accurate and I love the items I ordered
Great product
Great product. My friend loved it as a gift!
Mother/daughter bracelet
I ordered 2 of the mother/daughter bracelets for my girls. One of the bracelets started losing the stones. I contacted customer service, sent in a picture and the item was immediately replaced. Sarah Pelea is a joy to work with!! Thank you Sarah!
Beautiful Ring & Great Customer Service
I ordered the mother/daughter promise ring for my daughter's graduation. It is absolutely beautiful and my daughter loves it! Customer service is amazing!!
Item is not as described
Item is not as described. Glass beads and do not represent what the photo looks like. Very disappointed. I'm not one to give bad reviews but this one is justified.
Reply from Cocojewelry2026-07-18
Hi Heather, Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment. We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right. If there is anything else we can help you with please do not hesitate to let us know. Warmly, COCO Jewelry Team
Quick response and great solution.
I purchased a beautiful ring but the…
I purchased a beautiful ring but the wrong size. Much to my delight they have graciously offered to replace it. I can't wait to get it!
Beautiful little bracelet
Ordered the "Through Every Phase" Moon bracelet, and am very happy with the quality of the workmanship and shipping time. I didn't know the bracelet would be coming from China (on website it states they have operations in California, but tracking showed China), but it only took about 8 days for the bracelet to arrive to me, and it shipped within a day or two after ordering. The bracelet was packaged well in a gift box, and appears well made and as advertised and photographed on the website. Overall, I'm happy with the purchase for the price and trust this business for future purchases.
Needed to resize
I ordered a beautiful ring but unfortunately it didn’t fit, I reached out and they were so kind and understanding and are sending me a different size. I will definitely be ordering in the future along with referring friends and family.
I ordered a ring and it was shipped…
I ordered a ring and it was shipped really fast. I received the ring in the mail and it fit perfect and it is a beautiful ring. I will definitely buy from this company again.
Beautiful, Unique Ring!
I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Customer Service Manager, was a great help and got a replacement to me ASAP. Stellar customer service! Thanks, Sarah! Very happy with my purchases and highly recommend! Just buy it! You won't be sorry!
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