★☆☆☆☆
★☆☆☆☆ – Stay away from Airpaz! My experience with Airpaz has been absolutely unacceptable. The airline changed the schedule of my flight, giving me the right to cancel my booking and receive a full refund. I cancelled the booking, yet Airpaz has still not returned my money. Their customer service keeps sending generic replies, delaying the process, or simply ignoring my emails. Every time I ask for an update, I receive another excuse instead of my refund. It feels like they are intentionally holding customers’ money for as long as possible. A trustworthy travel agency should protect its customers, not make them fight for money that is rightfully theirs. This has been one of the most frustrating customer service experiences I have ever had. I strongly advise everyone to avoid booking through Airpaz. If anything goes wrong with your flight, don’t expect them to help you or return your money in a reasonable time. I will continue escalating this case through my bank, consumer protection authorities, and every available review platform until this matter is resolved. Avoid Airpaz if you value your money and your peace of mind. No, I am not satisfied because the matter is taking too long. I bought the ticket from you, so I am dealing with you, not the airline. How you communicate with the airlines is of no interest to me; it only shows the airlines' attitude towards the customer. It’s a disgrace.