Do NOT give Super your business
My wife and I bought our first home earlier this year and purchased a home warranty through Super for peace of mind. 4 days ago, on a Saturday morning, our hot water heater broke, causing a crack in the ignition housing, rendering it unusable and leaving us without hot water. Our utility company labeled it as a “hazard.” We immediately filed a claim through Super, who assigned a local servicer. Unfortunately, it seems Super will not assign servicers on weekends, so we patiently waited until Monday. On Monday, we attempted to call the servicer- they were unreachable. On Tuesday, the servicer responded, saying they are out of town until August 8, 11 days from now (two weeks from our original claim date).! Again, we immediately contacted Super, who said they would find a new servicer. Half the day goes by and the original servicer is still assigned on our app, so we call again to follow up. They say their contract team needs 24-48 hours to find a new servicer (we live in a massive metropolitan area, literally 10 miles from their headquarters). So, we are expected to wait another 1-2 days, and then hope the new servicer has immediate availability. Otherwise, it will be over a week before someone is even out to look at it! My wife and I are both nurses; we work in the hospital. Hot showers and hot water for washing our scrubs are not a luxury- they are necessary. Super seems intent on delaying this as much as possible, likely to increase our frustration and force us to pay for this ourselves. They do not seem interested in helping honest, hard working people or providing the services that we PAID for. I strongly recommend you do not give your business to Super; we highly regret giving them ours.