Product packaging and or delivery service issues
Ordered two Clair counter stools. Beautiful products marred by poor customer service and delivery service. I never received any notice that the items were shipped or an expected delivery date. They just showed up on my doorstep in the rain. The oddest thing was the outside of the box didn’t look like the rain affected it much but the inside of the box looked as if it sat in a puddle for a while. Fortunately the products didn’t appear affected. The first stool looked fine but the second stool had some small compression damage, possibly from being dropped. The protective foam wrap was also damaged so uncertain whether it was dropped while being wrapped, packed or during shipping. I decided not to contact the company regarding the lousy preparation and or delivery mostly because I didn’t want to hassle with re-boxing the item since the original box was trashed. I also didn’t want to go through the waiting process again. I was able to hide some of the damage with scratch cover and the seat cushion hid the rest. I do like the products and the sale price made them very worthwhile if they don’t arrive damaged. The company may need to reconsider their delivery service though.