Thank you for the pleasant experience I…
Thank you for the pleasant experience I had speaking with you Ivy. Thank you for letting me keep the lamp with a reasonable refund. I loved doing business with you . Very professional approach.
About Thorvald & Design
Data updated- Website
- thorvalddesign.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 86% (12/14)
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About this business
Founded with a dream and great passion for interior design, Thorvald & Design brings the spirit of Scandinavian minimalism to modern homes all around the globe. While embodying the essence of clean lines, high-end aesthetics and minimalism, our brand strongly believes that every modern home deserves comfortable, affordable and quality furniture.
Written by the business, not verified by us.Is Thorvald & Design legit?
Thorvald & Design (thorvalddesign.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently praise the dedicated staff and customer support team for their prompt, helpful, and exceptionally professional communication throughout the entire purchasing journey. Many people deeply appreciate the quick response times and personalized attention whenever they reach out with questions regarding shipping or product details. However, some customers also noted that they experienced frustrating order delays, with a few individuals waiting several months for their items to finally arrive. Additionally, a number of reviewers encountered unexpected product quality issues upon delivery, such as cracked seats, dented components, or misaligned parts that made assembly difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Sam was very responsive and…
Sam was very responsive and professional in addressing our needs. Looking forward to working with him on our needs. Thanks.. Ed - Area + Partners
Thank you for your excellent…
Thank you for your excellent communication giving me all the details requested.
Trusted site with excellent customer service!
Yes, you have to be patient but the quality and value are excellent. One of three island stills showed up damaged by the shipper. They were highly responsive and replaced it very quickly! Excellent customer service!
Honest feedback regarding timeline
Very prompt in the response.
Very prompt in the response. Expect a follow up next week!
Joe gave excellent customer service
Joe gave excellent customer service. He answered my concerns almost immediately, came up with a plan and was exceptionally professional and courteous. He was a pleasure to work with.
The chairs and counter stools that I…
The chairs and counter stools that I ordered are delightful. There was an issue with the ordering process due to a miscomunication. The customer service team, including Ivy, at Thorvald & Design provided multiple options for resolution. I was very happy with how things were handled.
Great service
From my initial phone inquiry through the shipment of my purchase , Thorvald & Design was a great experience. I would highly recommend them for the quality of product and service.
Lily has been quite helpful and the…
Lily has been quite helpful and the customer service has been top notch, I’m very pleased and am looking forward to completing this transaction!
Setting the Gold Standard
From the very first communication, my customer service representative, Justine, made my experience exceptional. She was professional, personable, and made me feel that she was genuinely invested in helping me. Justine took the time to thoroughly answer all of my questions, kept me informed throughout the process, and when it became clear that my purchase would not arrive by the date I had hoped, she took the initiative to offer a thoughtful solution. That level of ownership and customer care is becoming increasingly rare. If more businesses had employees like Justine, customer satisfaction and loyalty would increase dramatically. She is an outstanding representative of your company, and I hope she receives the recognition she deserves. Thank you, Justine, for turning what could have been a disappointing experience into an excellent one.
Good communication and action
Joe was kind and efficient in submitting my claim to Aftercare for review. He was also clear about the timeline and next steps. Thank you!
Very understanding and supportive
Ivy has been fantastic
Ivy has been fantastic. Very helpful and quick customer service
Outstanding customer service
I LOVE my stools but one arrived damaged. Both Joe in customer service and Sandra on the aftercare team offered stellar service. Their responses were timely, understanding and helpful. I could not be more pleased with the assistance that I got from both of them. Happy with the product and the people behind them.
I never received a tracking link for my…
I never received a tracking link for my order and it has taken weeks to receive my order. When I ask for an update, I don't get a good response and it always shows as delayed.
Great customer service!
During the time that I’ve been waiting for my kitchen stools to arrive, which has taken a while due to the fact that it’s coming from overseas, Thorvald & design has kept me informed regarding the shipment. I appreciate Ivy for the updates otherwise I’d just be left guessing. Great customer service!
Great customer service!
Joe was very helpful and was able to quickly take care of my issue (miscommunication on my part about how many chairs I needed to order). Thanks, Joe!
Solution to a wrong item shipped.
You offered a solution to the wrong item shipped so I keep the item and do not have to return it, which would cause more carbon footprint. Thank you!
I made a mistake ordering and the…
I made a mistake ordering and the cancellation process was very simple and effective. Thank you Echo for your assistance!
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