Founded with a dream and great passion for interior design, Thorvald & Design brings the spirit of Scandinavian minimalism to modern homes all around the globe. While embodying the essence of clean lines, high-end aesthetics and minimalism, our brand strongly believes that every modern home deserves comfortable, affordable and quality furniture.
Written by the business, not verified by us.Thorvald & Design (thorvalddesign.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Consumers consistently praise the dedicated staff and customer support team for their prompt, helpful, and exceptionally professional communication throughout the entire purchasing journey. Many people deeply appreciate the quick response times and personalized attention whenever they reach out with questions regarding shipping or product details. However, some customers also noted that they experienced frustrating order delays, with a few individuals waiting several months for their items to finally arrive. Additionally, a number of reviewers encountered unexpected product quality issues upon delivery, such as cracked seats, dented components, or misaligned parts that made assembly difficult.
Auto-generated from all reviews of this business. For reference only.I was confused about my order and Justine very quickly answered my questions and gave me thorough information. It completely put my mind at ease. I am delighted with the lamp I have already received, excited about the couch that is in production, and am considering some chairs. Thank you Justine and everyone for helping me with a life reset! -- Kate
Joe in Customer Service gave a timely and thorough reply.
Quick response. Very polite and efficient.
Joe from customer service notified me of a realistic time frame for delivery of my order which I sincerely appreciate. We look forward to receiving our new chair in due time.
I appreciate Lily, her kindness and professionalism. As well as keeping me informed step by step in the delivery process. Can wait to receive it.
Although the chairs I ordered were not going to work for me, I appreciate that you offered a solution that did work for me. I appreciate your efforts and the forethought to have a solution figured out before you responded to my original email.
My experience with Thorvald & Design has been quite pleasant. Kate (Custom Service Agent) has made the entire process quite pleasant. She answered all my questions and is keeping me informed, every step of the way, regarding shipping/delivery — which I truly appreciate. Looking forward to receiving my kitchen stools!
Echo was extremely detailed and responsive to my questions. I was very satisfied with the level of customer service both in communication and action. Due to a slight unforeseen delay in the manufacturing process my order was delayed by a couple weeks. The company offered a goodwill discount applied directly to my account without me prompting - I found this unique it todays market. Would definitely recommend this company.
Jonathon was great and very prompt at responding to my question. Great company to deal with.
they have quality products but their customer service is top notch!
Excellent experience
Ordered two Clair counter stools. Beautiful products marred by poor customer service and delivery service. I never received any notice that the items were shipped or an expected delivery date. They just showed up on my doorstep in the rain. The oddest thing was the outside of the box didn’t look like the rain affected it much but the inside of the box looked as if it sat in a puddle for a while. Fortunately the products didn’t appear affected. The first stool looked fine but the second stool had some small compression damage, possibly from being dropped. The protective foam wrap was also damaged so uncertain whether it was dropped while being wrapped, packed or during shipping. I decided not to contact the company regarding the lousy preparation and or delivery mostly because I didn’t want to hassle with re-boxing the item since the original box was trashed. I also didn’t want to go through the waiting process again. I was able to hide some of the damage with scratch cover and the seat cushion hid the rest. I do like the products and the sale price made them very worthwhile if they don’t arrive damaged. The company may need to reconsider their delivery service though.
Joe was great to work with. Customer service here is exceptional.
Rapid response; they answered my question the same day!
The experience working with T&D, has been amazing. I have felt supported at every step. The communication has been fast, effective,reliable. They have made the process easy and have answered all my questions. My chairs are still on order, but check back for updates on my new dining chairs, soon.
I ordered the Bellini sofa, left and right chairs in full grain Tan premium leather. The chairs arrived quickly and shipping was great, but when they were opened it was obvious they are not leather. The fabric is a thick orangey plastic-feeling pleather and they look fake and cheap. The back side of the fabric is a fuzzy textile. I’ve reached out about an exchange, we’ll see if they respond. Update: customer service was fast and easy to deal with, they offered me a 50% refund to keep the chairs, which I took.
Hi Lisa, Thank you for taking the time to share your experience. We're very sorry to hear that the upholstery you received did not match your expectations. After reviewing your case, we investigated the issue with our AfterCare team. Once we received your photos, we worked with you to find a resolution, and we're glad we were able to reach an agreement that suited your preference. As confirmed, a 50% refund has been processed and should appear in your account within 5–10 business days. We sincerely apologize for the disappointment this caused and appreciate your patience while we worked through the matter. Your feedback is invaluable and helps us improve both our products and our quality control processes.
Placed an order for armchair in March with an estimated time for deliver of 1 month. It turned out to be five months almost, till I received the order at the end of July. Communication with the company is good, they are responsive . Just very unreliable and assume it may take extra 3-4 months for the delivery to eventually happen
Dear Alexey, Thank you for your review. I am very sorry that your Silhouet armchair and ottoman order took so much longer than the 6 to 8 week lead time originally advised. Although I am glad our team remained responsive, I completely understand that regular communication does not make up for a delivery timeline that moved several times and left you waiting far longer than expected. From the case history, your order was first expected to ship in early April, then moved into May due to production delays. It was delayed again when inbound stock was found damaged during sea transit and rejected for quality reasons, meaning your order had to be reallocated to a new batch. The timeline then moved into June, with the armchair arriving first and the ottoman continuing separately. I also note there was confusion caused by a DrayEasy tracking description referring to a “sofa,” and that the refund on the ottoman was initially processed incorrectly before being corrected. We did issue a 10% refund after the first major delay, and a further 5% refund on the ottoman once the continued delay became clear. I am pleased that both the armchair and ottoman have now been delivered, but I fully appreciate that the overall wait was much longer than it should have been. Thank you for your patience throughout what became a far more drawn-out process than expected. We are sorry for the uncertainty this caused and appreciate you giving us the opportunity to complete your order.
Had a initial problem with my order, but Amelia handled it perfectly so we sorted my choice out no problem or worries can hardly wait for my new chair and pillow 😂 must be getting old but this is my replacement chair, if anything like my old Thorvald I’ll be happy thanks Amelia.
Customer services was great. We also love the product.
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