Someone who listens
Joe understood the issue and was able to offer help in resolving it.
About Thorvald & Design
Data updated- Website
- thorvalddesign.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 86% (12/14)
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About this business
Founded with a dream and great passion for interior design, Thorvald & Design brings the spirit of Scandinavian minimalism to modern homes all around the globe. While embodying the essence of clean lines, high-end aesthetics and minimalism, our brand strongly believes that every modern home deserves comfortable, affordable and quality furniture.
Written by the business, not verified by us.Is Thorvald & Design legit?
Thorvald & Design (thorvalddesign.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently praise the dedicated staff and customer support team for their prompt, helpful, and exceptionally professional communication throughout the entire purchasing journey. Many people deeply appreciate the quick response times and personalized attention whenever they reach out with questions regarding shipping or product details. However, some customers also noted that they experienced frustrating order delays, with a few individuals waiting several months for their items to finally arrive. Additionally, a number of reviewers encountered unexpected product quality issues upon delivery, such as cracked seats, dented components, or misaligned parts that made assembly difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Very communicative and knowledgeable
Very communicative and knowledgeable. Wonderful customer service.
I was kept up to date time of…
I was kept up to date time of delivery..any communication I had with Thorvald Designs was answered..I am pleased with the sofa..it looks good.
Justine was super!
Justine answered a series of my email questions regarding the voltage for an arc lamp at your store with promptness and perfection -- most helpful and very greatly appreciated!
Very responsive customer service.
So far so
So far everyone has been nothing but pleasant. Also, the delivery men you use are efficient and timely.
Top Job Laura
If the stools are as good as the service from Laura Customer Service Agent then I have high hopes. Top Job Laura
They have yet to correctly confirm the…
They have yet to correctly confirm the items ordered or the ship date.
Reply from Thorvald & Design2026-07-28
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your order has not been confirmed correctly and that you have not received clear information regarding the items you ordered or their expected shipping date. We understand how important it is to have accurate and timely updates throughout the ordering process. We would very much like the opportunity to investigate your case and clarify the status of your order. However, as your review does not include any order details, we are unfortunately unable to locate your purchase. Please contact our customer service team with your order number and the email address used to place your order. Once we have those details, we will review your order, confirm the items purchased, provide you with an accurate shipping update, and work towards an appropriate resolution. We appreciate your feedback and hope to have the opportunity to assist you further.
Thanks for the reply.
The reply to my query was thoughtful & the suggestion was informative. Thank you.
Sam was incredibly kind and helpful!
Quick response
Quick response. Detailed information
Joe is excellent!
Joe was very responsive and thorough. great customer service. ty
very organized and efficient…
very organized and efficient communication
Efficient on reply to all my enquiries…
Efficient on reply to all my enquiries and happy with the service Vee has provided. Now awaiting for my sofa for further feedback. Thank you
I had issue submitting order
I had issue submitting order - customer service emailed fast, clear response. Solved! Can't wait for delivery 😍
Fast communication and professional…
Fast communication and professional attitude
I would recommend this company and…
I would recommend this company and Joe:) for superior customer service. I ordered my chair and love it, but unfortunately too small for our family. I was past my window of returning but Joe came up with a very nice offer for me and I truly appreciate that, as it was my fault, in not realizing the time frame. The chair itself is awesome too, just it is a little on the smaller side:(… I cannot give this company enough credit for making this situation a little easier. Thank you Joe. Shalise Imke
My email was answered immediately
My email was answered immediately. I do appreciate this as I have been waiting for these chairs since ordering in January. Thank you for your help with this issue. I appreciate the fast response and the good news. Elaine Conway
Communication was easy
Communication was easy. Lily solved my problem effortlessly. I’m very happy with the service I received.
Echo provided excellent customer…
Echo provided excellent customer service! I placed an order and decided I wanted to add an additional chair and Echo responded quickly and helped arrange the add-on. Felix was also instrumental in getting everything taken care of with payment and order processing. Very appreciated!
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