Poor Customer Service and Unfair Refunds
I would not recommend ordering from SheCurve to my worst enemy. First, it took an entire week just to receive any shipping update, and the tracking information they provided was vague and unhelpful. The biggest issue, however, is their return policy. I ordered based on their sizing guide, but the bras did not fit. I paid $82.98, yet they would only refund me about $30 unless I agreed to pay to ship the items back to China at my own expense. Their sizing guide was inaccurate, but I was still expected to absorb most of the cost. Customer service was also frustrating. Every email took about a day to receive a response, and each message was signed by a different representative, making it feel like no one was actually handling my case from start to finish. I requested a refund on June 28 (only to find out about their sketchy refund policy), and on July 8 they told me it was being processed. Twenty days later, I still have not received my money. It wasn't until I told them I was considering disputing the charge with my credit card company as fraudulent that they suddenly claimed they would process the refund. Their response to my mentioning a dispute felt like an attempt to scare me out of contacting my credit card company rather than actually resolving the issue. Overall, between the poor sizing, unfair refund policy, slow customer service, and delayed refund process, this has been one of the worst online shopping experiences I've had.