Place my order 4 days before the website closed and still didn't ship in time
Absolutely appalling customer service. I placed an order on the 20th, expecting it to ship in the 2-3 business days as stated in the email confirmation. Only to have to reach out about why my order had not shipped and find out that apparently the website was closing and orders after the 24th would be delayed. That's fine; these things happen, but how did my order get affected by this when I clearly placed it 4 days before this cutoff? Sure, they refunded the order and advised me to buy from their Amazon store, but I wanted to support them directly and not make Bezos take a cut. Guess this company could care less, as this was my first and last time shopping with them.