We’re on a mission to help the world have more fun sex (yes, really).Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Written by the business, not verified by us.
Is Hello Cake legit?
Hello Cake (hellocake.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the customer service, noting that support teams are extremely helpful, friendly, and very quick to resolve replacement requests when issues arise. People also deeply enjoy using the various items available, finding them fun, reliable, and wonderfully effective for personal play.
However, some reviewers were not happy with product durability, explaining that certain electronic devices stop working or break down entirely after a short period of use. Additionally, a few individuals experienced frustrating shipping delays, resulting in much longer wait times to receive their online purchases than originally expected.
Auto-generated from all reviews of this business. For reference only.
Place my order July 29. They said my order was shipped out to a totally different state and it was delivered to me. It wasn’t I don’t live in NC have had trouble with them in the past but nothing this severe. They keep telling me the same thing that they were gonna reach out to the pharmacy and get help but they don’t. I do not recommend Hello cake at all. Not only this has happened once but this happened three or four times. I don’t know if they have trouble with the pharmacy or what it is, but it’s always something. Now I can’t get them to answer me back. So I lost $60 for 6 pills.
Reply from Hello Cake2026-08-07
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
I bought a product from a retail store and there was no charger so I messaged customer service and they immediately shipped one to me! Good service good product!
Reply from Hello Cake2026-08-05
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
The vibrating ring stopped working after using it two times. The charging process shows battery full with light on, but does not start anymore.
Reply from Hello Cake2026-08-05
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Very impressed with Hello Cake's outstanding customer support! I purchased a defective item and they were quick to offer to replace it and sent me a replacement.
Reply from Hello Cake2026-08-05
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Order to delivery took long….product def not as good as vanilla chai
Reply from Hello Cake2026-08-05
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Place my order 4 days before the website closed and still didn't ship in time
Absolutely appalling customer service. I placed an order on the 20th, expecting it to ship in the 2-3 business days as stated in the email confirmation.
Only to have to reach out about why my order had not shipped and find out that apparently the website was closing and orders after the 24th would be delayed.
That's fine; these things happen, but how did my order get affected by this when I clearly placed it 4 days before this cutoff?
Sure, they refunded the order and advised me to buy from their Amazon store, but I wanted to support them directly and not make Bezos take a cut. Guess this company could care less, as this was my first and last time shopping with them.
Reply from Hello Cake2026-07-29
Thank you for your feedback, and we're truly sorry for your experience. We understand your frustration, especially since your order was placed before the announced cutoff. Unfortunately, unexpected fulfillment issues during our website transition impacted some earlier orders as well. While we issued a full refund and suggested Amazon as the fastest way to receive our products, we understand that wasn't the experience you were hoping for. We appreciate that you chose to support us directly and sincerely apologize that we let you down.
I really dislike how clunky HelloCake's subscription service is. It is impossible to put a subscription on pause.
Reply from Hello Cake2026-07-23
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
The cake I received didn’t match the description. I ordered a chocolate cake but it tasted more like vanilla. Delivery was on time, but the misdescription was a letdown. For the price paid, I expected something more accurate. Just not what I wanted. I don’t think I’ll order from here again.
Reply from Hello Cake2026-07-23
We are so sorry to hear about your experience! Thank you for providing us with this feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Faulty device upon opening and charging - quick fix
I have enjoyed HC's products for a while now (solo equipment). After getting married, I encouraged my wife for us to use a vibrating ring to spice things up a little, well it did spice things up. Long story short, the first device got worn out, and then the second one too. When I received our third toy, I opened it and charged it first like I did with the others. When the light was solid, I unplugged it and checked it. It did not work at all. I repeated this step and still, no charge. I was bummed but my wife even more so. I contacted HC and they understood and quickly sent a new one, which works like a charm. Big thanks for the quick fix HC! I will continue using your products, even my solo equipment for time on work trips!!! ;-).
Reply from Hello Cake2026-07-16
Game on! We're so glad to hear that the replacement is doing it's job. We also appreciate your continued support and really appreciate the feedback. We're here for you if you ever need anything!
Never received the item. They said it was sent June 24th.
Reply from Hello Cake2026-07-09
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
I waited 2 weeks for my mist recent order.i sent emails got no response.no customer service.decent product but not a good company.a good company is accountable.you are not.
Reply from Hello Cake2026-07-08
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
We are so sorry to hear this. We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
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