I needed service on my Boflex trainer
I needed service on my Boflex trainer, and was given the name of Go Configure. I contacted them and they scheduled a service call for $175.00. The service provider arrived at the appointed time and offered to swap out the entire mechanical unit for another functioning one. He told me that I would only have to pay him $100 in cash, and I would owe no more money to Go Configure. After he swapped out the unit, I nonetheless got a bill from Go Configure for over $400.00. While I believe that the service provided was beneficial, the "bait and switch" was executed in bad faith. I wrote an email to Horizon about two weeks ago and have not received a reply nor an acknowledgement of my concern. I wrote again today and told Horizon that I am protected by my state's Elder Abuse laws regarding financial exploitation.