Horrible experience all around
For starters, the product wasn't delivered on the day it was scheduled, and nobody contacted me about it. They just didn't show up. I had to call them to schedule a new delivery date, and then take a second day off from work. Once delivered, there were six washers missing from the parts supplied. I called Sole and they said it could take up to 2 weeks to get the washers. So I went to the hardware store myself and bought them. Then, one of the steps of the instructions did not correspond with the diagram. I called Sole again and had the rep look at the exact diagram as I was seeing. He told me to skip that step as they were still working out bugs in their instructions. Finally, after assembling the treadmill, it would not work. I called yet again and they said that the console needed to be replaced, but it could take up to 2 months to get a new one. At that point I requested a refund. As a final parting shot, they didn't pick up the treadmill on the date they said they would. Even the return had to be rescheduled. I don't want to sound dramatic, but everything about the Sole treadmill, from start to finish, was a disaster.