A Truly Exceptional Team at Community Tax
I want to express my deepest gratitude to the incredible team at Community Tax — Demetria (Lead Case Advocate), Julianna (Practitioner), Gabriela (Assistant Case Advocate), and Carlita (Assistant Case Advocate). What they accomplished for us feels nothing short of miraculous. We were referred to Community Tax by our trusted tax preparer at Liberty Tax, who told us that several of his clients had great success negotiating IRS debts through CTAX. From the very beginning, the team handled our situation with professionalism, kindness, and unwavering dedication. After gathering all the necessary information to determine whether our financial circumstances qualified for a federal hardship request, everything moved forward smoothly and clearly. Communication was outstanding — friendly, direct, and always respectful. Whether by text or phone, every interaction left us feeling supported and understood. Scheduling calls online was easy and convenient, and each conversation showed how focused and knowledgeable this team truly is. The process took almost a full year, but only because the IRS required over nine months to review the hardship request. Community Tax stayed on top of everything the entire time. Their persistence and expertise ultimately lifted the enormous weight of tens of thousands of dollars in IRS debt off our shoulders. I am still trying to fully comprehend the magnitude of what they achieved for us. This team changed our lives. Their work gave us relief, hope, and a fresh start. A thousand thanks to this wonderful group of professionals — Demetria, Julianna, Gabriela, and Carlita. We will always be grateful for your dedication and compassion.