Disgusting Service - Flawed Products Not Fit For Purpose
I spent over 6 hours on the phone to Samsung Support across 14 days trying to fix a handshake deadlock on a premium S95D TV and S60D Soundbar set up. 'Frontline' support then ghosted me, and in the following period 'Presidential Escalations' threatened me with call-out fees to avoid honouring their warranties. After a further 10 days, the uk.president AT samsung.com formally admitted in writing that the soundbar (HW-S60D) has a known manufacturing defect causing eARC/HDMI drop-outs (WITH NO CURRENT FIX), and told me to just use basic Bluetooth! This disables the high-bandwidth audio and Q-Symphony features I paid over £2k for. Avoid Samsung products—POOR QUALITY TECH and COMPLETELY OUTSOURCED, BUREAUCRATIC and CHEAP CUSTOMER SERVICE!