Feedback
Overall my son had a good experience, but there was a couple things I felt could have been handled better. He left his badge/lanyard in a bathroom and it took over 24 hours to get it back to him. He had to rely on other kids to get him on the elevator, his roommate had to get him in his room and at one point he sat on the floor outside of his room waiting for his roommate to finish showering. They did room checks and gave him medications without. In the meeting for the parents orientation, they told us it’s important that staff utilize the badges for nightly checks and medications, which they couldn’t do the first night because he didn’t have it. I had to make a phone call and get upset and it was found and returned to him later that evening. Again, over 24 hours without it and he was ready to come home. I didn’t want that to ruin his experience. Something to improve for next time-there as tons of staff for orientation day-almost every 20-30 feet, which was great. There were signs posted everywhere. The day to pick our child, no one was outside to help guide us. It wasn’t clearly communicated as to what building on campus to pick them up. I ended up in the wrong building where the older children were being picked up and was told to go down the path, between the 2 building to retrieve my child. I think a few people could have been available outside to assist parents to where they needed to go or have better signage. Overall he had a great learning experience and would do it again.