Installation Debacle with Wall Oven
Update 8/17/26: AM Delivery came back today with their "A Team" to correct the first installers mistakes. I was very happy with Shop Appliance customer service, specifically Brisilda, who was wonderful to work with resolving these install issues. Changing my rating to 4 stars. While the amount communication from Shop Appliances was adequate, important details were missing. All the emails were focused on delivery date; nothing was communicated that the install would occur the same day. Caught off guard at delivery. Although we paid for installation, the installers refused to remove our existing wall oven. What? After several calls to their manager, they agreed to proceed. The install just got worse, they left a 2-inch gap at the top of the wall oven and would not install the trim piece to close off the gap. Then they failed to install the lower glide rack before leaving. Not a biggie, but after watching numerous videos we can't get it inserted. Thinking it must have been another installer debacle - hence the reason they gave up and left the rack on the counter. Truely hope Shop Appliance will stand behind their poor installation execution and make it right.