I had a terrible experience with customer service after an incident.
I had a terrible experience with customer service. I rented a car in France and had a problem scraping a gate in a narrow place. I was charged a big amount on day of return with no other detail than damage. Therefore, I cannot use my insurance because there is absolutely no detail on the billing invoice. I have been wasting time on the phone, chat and email for the past 8 days with no response and no solution. I am still waiting for a detailed invoice for the big lump sum they charged me. And now, instead of sending me my detailed invoice, they keep sending me reviews to take.