Customer Firewall to discourage returns
I have posted a review before so this is an update. After two months after returning the panel the overseas customer service that emails after 01.00 in the morning always asks me to jump through further hoops before they say they'll issue a refund. They are now asking for a collection receipt for the panel even though they never warned me that they would require one. I have photos with date and time stamps of the collection and they have the tracking of the item as they arranged the collection so they KNOW where it is ans when it arrived. I believe that this customer support is just a customer firewall to slow and discourage people obtaining their consumer law right to a refund. I have lots of future PV panel purchases planned and at the moment Renogy would be my last consideration due to this attitude to their customers