⭐⭐☆☆☆ (1/5)
⭐⭐☆☆☆ (1/5) I have been a loyal Samsung customer for years, but my experience with my Samsung S22 Ultra has completely destroyed my trust in the brand. A green line suddenly appeared on the display even though the phone has never been dropped, has no physical damage, no water exposure, and has always been used with extreme care. Even the Samsung Authorized Service Center confirmed that the device was well maintained and showed no signs of misuse or liquid damage. Despite this, Samsung refused to take responsibility for what appears to be a manufacturing or hardware-related issue. Instead of supporting a loyal customer who invested a significant amount of money in a premium flagship device, I was left disappointed and frustrated. I spent a premium price expecting premium quality and after-sales support, but what I received was the exact opposite. This experience has caused me unnecessary stress, wasted my time, and made me lose complete confidence in Samsung. From today onwards, I will never recommend Samsung to my family, friends, or anyone looking to buy a smartphone. There are many brands that value their customers far better than Samsung. Samsung has not only lost me as a customer—it has also lost my trust. This has been one of the worst customer service experiences I have ever had, and I genuinely regret choosing Samsung.