Very disappointed in Axos after acquisition of Jenius Bank
Very disappointed in Axos. Axos acquired my previous bank (Jenius) earlier in 2026. Communication was issued that rate would remain the same. However, just a few months in, the rate dropped from 4.05 to 3.75 which was significant. Also, there was no communication on this change at all. I happened to find the change when looking up some info on my account but otherwise may not have noticed it. In speaking with their customer rep (who was very nice), I was told that the change in rate was strictly a management decision and not due to any fed policy change and that there was no language in the T&C to disclose any rate changes to customers. They did offer to raise the rate to 3.85 so seems there is some level of negotiating permitted on a per customer basis. None of this makes them trustworthy. BEWARE