United States
After reaching out to Grant, Director of Client Experience, he has helped resolved the issues I was having. This has made my experience with Musicbed much better, and because of Grant, I may consider returning to Musicbed at a later time when I have need of its products again.
I'm very disappointed in Musicbed. I was using one of their songs for a non-profit we did a video for. We also didn't receive much money for the job. However, for a mistake of ours, we went past the trial period and are now subscribed to their $1,200 plan. They offered a $300 cancellation cost. However, this is still putting us in a financial hardship. We were ok with the first month charge of $100, to help cover the cost of the one song we used. They have now charged us another $100 per the subscription plan we are trying to get out of. We have not used or downloaded any future songs since then, so technically, the one song will now cost us either $300 or $1200. We are very disappointed that they were not willing to help us cancel the subscription with any additional monetary penalty, especially since we reached out immediately when we found out our error. They want to charge us more to cancel. If you look at a lot of reviews of them, a lot of other people have similar experiences. I understand this is just business to them. We will not be using them anymore.