Very disappointing experience
Very disappointing experience. I paid extra for expedited shipping because this helmet was supposed to be a birthday gift. When the expected delivery date came and went, I reached out to customer service and was told they were experiencing shipping delays, but that my helmet was accounted for and would be on its way soon. After several weeks of going back and forth, I kept getting the same response that it was coming. Then, nearly three weeks later, I was finally told the helmet was actually out of stock and would not be shipped. Had I been told that from the beginning, I could have ordered from somewhere else and still had a gift in time. Instead, I paid extra for expedited shipping, missed the birthday, and never received the product. Based on my experience, I’d think twice before ordering from Bikes Online.