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Santiago Rodriguez

United States

1 Reviews
5 Reads
0 Useful

1 review

CaratLane - A Tata Product

Great ring, please improve your communication

The ring is great, just as expected, the product itself is great, my only complaint is about communication, you're spending a good amount of money on this product and you'd expect more information about status; after I placed my order I only received an email confirming it was received and that was it. My delivery was delayed and only after I sent an email asking about it I was informed about the delay. Then the product was sent and the only information I received about it was from UPS saying that TCL NA was sending a package to me. Then I looked for TCL NA and I found out it might be related to Caratlane, and then I got it. Don't get me wrong, I'm ok with the process and happy with the product, this is a suggestion about the level of communication you expect when you're spending certain amounts of money. Thanks!

2026-08-04Verified