A Happy Customer! I am 79 yrs old & was very frustrated…
I am 79 yrs old & was very frustrated to lose service on both my xomo boxes. I tried working with Spectrum for 2 hrs to fix. Finally text asking me for $5 to have a tech call me. Was so frustrated by that point, I paid it, not knowing why I was being charged for equipment failure assistance that was not my fault. I immediately received a text from Just Ask followed by the promised call. On my request, both Agents spoke slowly and clearly. The tech agent patiently walked me thru the reboot process so well on tv #1 that I was able to do tv #2 by myself! He stayed on the line with me until I was sure both TV’s were working. VERY professional and kind and it only took about 15-20 minutes! TY!