⭐ 1 Star
⭐ 1 Star — Absolutely Disgraceful Customer Service Really, Samsung? After more than a month of this ridiculous ordeal over a defective S-Pen, I received an notice in my Samsung account to call them again for provide the ticket number today, hoping someone would actually resolve the issue. Instead, the representative who spoke with me—despite already having all of my information and the entire history of the case—kept asking me the same questions over and over and treating the conversation as if I were being interrogated for a crime. All of this over a worthless defective s-pen that should have been replaced weeks ago. After wasting more than a month of my time and patience, I finally canceled the order and bought the pen from Amazon. It was that simple. I have been a Samsung customer for 20 years, but this experience has seriously changed my opinion of the company. At this point, I am seriously considering switching to Google Pixel or iPhone when I replace my phone. Samsung advertises a one-year warranty, but based on this experience, the warranty feels like nothing more than a promise designed to discourage customers until they simply give up. What should have been a simple warranty replacement turned into an exhausting and ridiculous battle. Samsung, you have lost a 20-year customer over something that should have been incredibly easy to fix. Shameful customer service.