Poor customer service wrong item sent
I ordered a customized bracelet and received blank charms. When I reached out to customer service, they said my order did not show the names I had written on the order form. So they advise which return the bracelet with a 30% charge and re-order. I don’t trust that they will get it right a second time and I’m very frustrated that it says 100% satisfaction guaranteed that yet they will charge you to return an item that is blank not customized very very poor customer service would not recommend.