Samsung & Service Quick Inc. STAY AWAY !!!!
My three year-old Samsung front load washer indicated it wanted to run self cleaning cycle, which, as it turns out is a self-destruct cycle. In the middle of the self cleaning cycle, water started gushing from the bottom of the machine, and we needed to terminate the cycle. In reading online, why this may have happened it clearly states that the heat and pressure from the self cleaning frequently dislocates, gaskets and hoses, causing a flood I called Samsung for a repair and they referred me to their authorized service provider Service Quick Inc. Unfortunately this is the only authorized service provider for Samsung in the Westchester County NY area. They are grossly incompetent, rude, and dismissive. Two service technicians showed up, looked at our stacked washer dryer and said they could not repair the machines while they were stacked and that it was up to me to have them removed from the laundry closet, unstacked and placed in an area where the technicians would have a 360° access to the machines. This is completely unnecessary as the machines are serviced from the rear. The service technicians also refused to slide them away from the wall to access the back of the machine. The appointment was rescheduled. They were to come between 12 and 2:00pm. At 2:30 I called to see if they were on their way. The dispatcher said they were just leaving another appointment and would be to my house within an hour. An hour and a half later, I called and they told me that the service appointment had been canceled because I had not provided evidence that the machines had been unstacked and placed in an area where the technicians would have 360° access. I would never buy anything from Samsung that might require service and I would never go anywhere near there authorized service provider Service Quick. By the way, they insisted on a credit card with a $399.99 deposit before they would even schedule the service. THE WORST !! STAY AWAY!!