Wish I could leave 0 stars
I would actually not even give a star at all. I have an annuity with them, formerly CUNA, and have had issues every time I ask for a withdrawal. In May 2026, my withdrawal should have been in my bank in 3 to 4 days, after 13 days had to be pushed through the system and i had to wait 3 more business days. In June 2026, i again made a withdrawal and was told up to 8 business days. I asked to be informed when it was processed because of the issue in May and was told that wasn't possible. After 8 business days, i had to call them again and speak to a supervisor Jolene, as the same issue occured again. Once is a mistake, more than that is a pattern. She told me it would take 3 business days. It is now 8/4, and still no transfer of funds. My transfer should have been completed BEFORE the cyber attack. Now, they can't even give any time lines as to when we will get OUR OWN money? Because an employee downloaded something he shouldn't have? Train your employees so they give out accurate information and treat your customers professionally.