Defective products and terrible customer service
I ordered a pair of polarized sunglasses. The lenses arrived with severe physical stress around the edges because they were wedged in too tightly. It is a clear manufacturing defect. I contacted customer service with clear photos. First they admitted the physical stress in an email. A few days later they completely changed their story. They called it a normal phenomenon and refused to take responsibility. I live in Hungary. They wanted me to pay for international return shipping from Hungary to California for a damaged item. They also wanted to keep 30 percent of the lens price. I refused this unfair offer and I opened a chargeback dispute with my bank. Do not buy from them. Their quality control is terrible and they will not help you if they send a defective product. They just use copy-paste templates to deny full refunds. Edit: Do not believe the reply from the company below. It is just a fake PR response. I already contacted their customer service for days. They refused to provide a fair solution. They wanted me to pay for international shipping and they wanted to keep 30 percent of my money. That is the exact reason why I had to open a chargeback dispute with my bank. They only pretend to care in public.