لما الدوسري

Thank you for your response

Thank you for your response, but your reply completely avoids the actual issue. I initially requested expedited shipping. When the shipment was delayed, I contacted your customer service and requested cancellation before the order was shipped. Your representative said the request would be forwarded to the support team, but I received no response. Instead, my cancellation request was ignored until the order was shipped. After that, I contacted iHerb multiple times through different channels, but my messages were repeatedly ignored. Eventually, I had no choice but to wait for the order. When the package finally arrived, it was completely damaged. Despite providing evidence, iHerb still refused to take responsibility or offer a fair resolution. Your response here mentions "concerning activity" without explaining what that means or providing any evidence. This vague statement does not answer my complaint and does not justify ignoring my cancellation request before shipment or refusing to resolve a damaged order. I expected transparency, fairness, and accountability from a global company. Unfortunately, my experience has been the opposite. I will continue pursuing this matter through the appropriate consumer protection authorities and my payment provider until it is resolved fairly.