I purchased a pair of shoes at a Nike…
I purchased a pair of shoes at a Nike Employee Store and was told that, if needed, I could return or exchange them at any Nike store. When I went to the Nike Outlet in Cabazon to exchange one pair, the staff and the manager were unwilling to help and showed no flexibility in resolving the issue. The experience was extremely disappointing. I made the trip expecting Nike to honor the policy I was told about, but instead I left feeling frustrated and undervalued as a customer. Based on this experience, I have no intention of purchasing Nike products again.